State Farm® Insurance Agent Augie LaCapra

"As a commercial trucker driver with an impeccable safety record spanning six years, I am writing to express my dissatisfaction with State Farm's handling of my insurance claims and policy adjustments. Despite being involved in two accidents that were not my fault, State Farm denied my depreciation claim, leaving me financially burdened. Furthermore, they unjustifiably increased my policy premium from $190 to $355, citing rising car part costs as the reason, which I believe is a misleading justification. Additionally, I have encountered persistent issues with a rental policy that I have repeatedly canceled on three separate occasions. Despite my efforts, State Farm continues to charge me for this policy. This oversight is unacceptable and demonstrates a lack of attention to detail in managing my account. Furthermore, I am deeply concerned about the lack of communication and transparency from Augie and his office. Despite assurances from Kelly that my rental insurance policy had been canceled and that my monthly payments would be discussed due to my low annual mileage, I have been unable to reach Augie or his office to resolve these matters. This lack of responsiveness is unacceptable and hinders my ability to effectively manage my insurance coverage. Moreover, the recent revelation of State Farm's involvement in bribing a judge in Illinois to gain power within the state raises serious concerns about the company's ethical practices. Such actions undermine trust and confidence in the organization and suggest a pattern of unethical behavior that may extend to local offices like the one I am dealing with. I hope that by bringing these issues to your attention, we can work together to rectify the situation and ensure that I receive fair and transparent treatment as a valued customer. I trust that State Farm will take appropriate measures to address these concerns and restore my confidence in the company's commitment to integrity and customer satisfaction."

"Always the best customer service and great help with best rates for all my policies. Thank you Augui and team for the great help always. Oscar C"

"I have been working with August for years with multiple policies. He is extremely helpful and always quick to respond to any issues."

"Augie is the best! He makes things so clear and understandable and anytime I need anything, he resolves it within minutes. I'm a first time home buyer and he made the whole home insurance process so easy and straightforward. He helped me get the perfect insurance for both my home and car. HIGHLY recommend using Augie for all your insurance needs!"

"They made the process super simple and were very helpful with everything."

"Augie and his team are simply the BEST! Truly a great team who respond so quickly and provide thorough information. Anytime something has come up for us with cars or homes, we knew we could relax because we are in such good hands with Augie. They go above and beyond to take care of as much as possible so we can focus on the day-to-day things we need to be doing. (We have had 2 catalytic converters stolen and their team responded immediately with a recommended repair location and they took care of everything for the claim behind the scenes. I was shocked at how seamless the process is!) We couldn't be happier and would highly recommend him to anyone for all of their insurance needs. Thank you, Augie!"

"Augie's team has been incredibly responsive and helpful in addressing all of our insurance-related needs! I feel very lucky that we happened to live right down the street when we first moved to the area, and I can't imagine looking for another team."

"Augie and staff are phenomenal. While driving home from college, my son's car broke down (during Friday afternoon rush hour) on the toll way. While my son was stranded for several hours, Augie and Noelle went above and beyond to insure that my son got the help he needed to make it home safely."

"Very responsive and efficient!"

"I’m very happy with Augie and his team as my insurance agent. He is always very responsive and accommodating. Very personable too! Thank you for such great service!"

"We recently had the catalytic converter stolen from our car. We emailed Augie, and he responded quickly. Thankfully, he had us set up with coverage for this type of thing, so we ended up paying nothing to have it replaced! Augie recommended a shop to do the repairs, and coordinated all the paperwork and payment directly with shop. I simply dropped off the car, and picked up the car just two days later! Augie's team also arranged a rental car for me while the car was in the shop. Same story, he coordinated all paperwork and payments directly with the rental car company – I just picked up the car and drove away. The entire process could not have been easier!"

"I have worked with Auggie and Kelly and the crew at this agency for more than 10 years. They are professional, attentive and always have responded to me immediately via phone or email. During the pandemic they were all remote but still got back to me immediately. If I could give them more than five stars I would."

"I want to share that I have so enjoyed working with everyone on this team. They are always have answers and explain them so I can understand, they know who I am when I call, they are kind and funny and wonderful to work with. I only left State Farm because I could find my policies elsewhere for less. I highly recommend working with this team!"

"Always helpful, and pleasant to converse with. Very professional. All staff get a {5} star rating. Mr. G"

"Augie defines professionalism. He works precisely, decisively, and puts clients' needs first. Best insurance agent ever -- and I've been with State Farm for over fifty years!. We often go to our insurance agents in times of need, and Augie is there to work until you're satisfied. He's the gold standard of insurance agents."

"We have worked with Augie LaCapra as our State Farm insurance agent for many years, and the experience has always been excellent. He and the members of his team have made the process not only of buying and renewing but also of understanding insurance easy for us. We have had changing insurance needs over the years and Augie has always been able to guide us through them with ease and with flexibility we never would have thought possible. We have always received very personalized service and have always felt that Augie and team have had our best interest at heart. We heartily recommend Augie to anyone looking for an enhanced insurance experience."

"Augie and team have been responsive to my family's changing needs we we have grown, from renting to home ownership, cars and kids. We appreciate the personal communication by phone and email from the same people we have known, in this era of automated customer service."

"Augie is an exceptional agent. He is knowledgeable, responsive, personable and professional."

"I had my house and cars insured with Augie for over 10 years. He's always helpful, knowledgeable and resourceful."

"Augie LaCapra and his team at State Farm has helped our family so much. Not only did Mr LaCapra set up our home, auto, and life insurance at a better rate than our previous agency, he is amazing at helping us understand anything insurance related. As soon as we met Augie, we felt an instant trust. Mr. LaCapra and his team are always very professional and pick up the phone or email back right away when we have a question or something goes wrong. We are so grateful to have Mr. LaCapra take care of our important insurance needs and steer us in the right direction whenever we have insurance related issues."

"Augie is the best! He really cares about us. Cody and Augie always go out of their way to listen to our needs and help guide us to the coverage that we need. And they are always quick to respond when we need them. I’ll never have any other insurance agent."

"Augie's office is fantastic. Everyone takes time to help me when I have any concerns. They are a professional team but make you feel completely at ease. Augie is my go to person for insurance and retirement plans."

"Augie and his team are fantastic at solving all my insurance questions and needs. They assist me when I need it and solve any issues with helpful solutions and stellar customer service. The office manager here (Cody) is particularly pragmatic and invaluable to providing crucial advice/knowledge to answer all my insurance inquires as well."

"Cody was extremely professional and answered all my questions. His attention to detail was excellent. He was competitive with pricing and also provided enhanced coverage. I highly recommend this Insurance Company!!"

"Augie is a great guy. Had insurance with his office for 7 years. Never needed to file a claim, but they handled all my moves quickly and easily."